Last updated: July 13, 2025
Welcome to Truvios.ai (“Truvios”, “we”, “us”, or “our”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at truvios.ai and use our cloud-based surveillance storage and AI-powered event search services (the “Services”). Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the Services.
1. Information We Collect
1.1 Personal Information
When you register for an account or use certain features of our Services, we may collect:
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Contact information: name, email address, mailing address, phone number
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Account credentials: username, password
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Billing information: payment method, billing address (collected and processed via secure third-party payment processors)
1.2 Usage and Technical Data
We automatically collect information about your interaction with our website and services, including:
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Log Data: IP address, browser type and version, pages visited, referral URLs, access times, and device identifiers
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Event Metadata: timestamps, search queries, AI-powered search terms, and usage analytics
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Cookies & Similar Technologies: unique identifiers, session cookies, and tracking pixels to personalize your experience and remember preferences
2. How We Use Your Information
We use the data we collect to:
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Provide, maintain, and improve our Services
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Authenticate and manage your account
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Process transactions and send you related information, including purchase confirmations and invoices
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Personalize your experience and deliver targeted content
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Analyze usage trends and monitor site performance
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Communicate with you about updates, security alerts, and support messages
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Comply with legal obligations and protect our rights
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
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Remember your preferences and settings
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Enable core site functionality
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Measure and analyze site performance
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Support advertising and marketing efforts
You can manage your cookie preferences through your browser settings or by using our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the Services.
4. Sharing and Disclosure
We do not sell or rent your personal information. We may share your information in the following circumstances:
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Service Providers: with vendors who perform services on our behalf (e.g., hosting, payment processing, analytics) under strict confidentiality obligations
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Legal Requirements: when required by law, court order, or to respond to legal process
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Business Transfers: in connection with a merger, acquisition, or sale of assets, provided you are notified and given the ability to opt out where applicable
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Protection of Rights: to enforce our Terms of Service or protect the rights, property, or safety of Truvios, our users, or others
5. Data Security
We implement industry-standard technical, administrative, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Unfortunately, no method of transmission or storage is 100% secure. Always use strong passwords and secure your account credentials.
6. Data Retention
We retain your personal and usage data for as long as necessary to:
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Fulfill the purposes described in this Privacy Policy
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Comply with legal obligations
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Resolve disputes and enforce agreements
When data is no longer required, we securely delete or anonymize it.
7. International Data Transfers
Truvios is based in the United States. If you are located outside the U.S., please be aware that your information will be transferred to, processed, and stored in the U.S. by our servers and service providers. We take appropriate measures to ensure adequate protection in accordance with applicable law.
8. Children’s Privacy
Our Services are intended for users aged 18 and over. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child under 16, please contact us to request deletion.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
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Access, correct, or delete your personal information
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Object to or restrict certain processing of your data
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Withdraw consent where processing is based on consent
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Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top and, where appropriate, notify you by email or via a notice on our website before the changes take effect.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Truvios.ai
Email: info@truvios.ai
Thank you for trusting Truvios with your data. We are committed to safeguarding your privacy and delivering secure, reliable services.
